Alserafy Pharmacy - Your trusted online pharmacy

Welcome to Alserafy Pharmacy

Shipping and Returns

Shipping Information

Delivery Areas

We deliver to all major cities and areas. Delivery times may vary depending on your location.

Shipping Costs

  • Free shipping on orders above a certain amount (check cart for details)
  • Standard shipping rates apply for orders below the free shipping threshold
  • Express delivery available at additional cost

Delivery Times

  • Same Day Delivery: Available for orders placed before 2 PM (select areas)
  • Standard Delivery: 2-5 business days
  • Express Delivery: 1-2 business days

Returns Policy

Return Eligibility

Products may be returned within 14 days of delivery if:

  • The product is unopened and in its original packaging
  • The product is defective or damaged upon arrival
  • The wrong product was delivered

Non-Returnable Items

The following items cannot be returned:

  • Prescription medications
  • Opened or used products
  • Temperature-sensitive medications
  • Personal care items that have been opened

How to Return

To initiate a return, please contact our customer service team through the contact page with your order number and reason for return.